Last updated: August 30, 2026

Welcome to iPlumber. These Terms and Conditions (“Terms”) govern your access to and use of the iPlumber website and mobile app (the “Platform”) and the on-demand video call plumbing advice service we provide. By accessing the Platform, purchasing a video call, or registering as a plumber on the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

1. What iPlumber Is

iPlumber is a video call platform that connects customers with independent, professional plumbers for real-time advice, guidance, and troubleshooting on plumbing issues and DIY projects. iPlumber is a paid advice and consultation service delivered entirely over live video call. iPlumber is not a booking, scheduling, or dispatch service, and using the Platform does not create an appointment for an in-person visit. No plumber is sent to a customer’s property as part of the core service, and no in-person work is performed, arranged, or guaranteed by iPlumber.

2. How a Video Call Works

A customer who wishes to speak with a plumber initiates a request through the app and is connected, subject to availability, with a professional plumber for a live video call. The plumber views the issue over video and provides verbal advice, guidance, and recommendations to help the customer understand or address the problem. iPlumber does not guarantee that any particular plumbing issue can be diagnosed or resolved through a video call, and some issues may require in-person, licensed service that is outside the scope of the Platform.

3. Payment for Video Calls

Customers pay for each video call through the Platform. The price of a call is shown before the call begins, and payment is collected using the payment method on file. Prices may vary based on call duration, plumber availability, time of day, or location, and are subject to change without prior notice. Fees are charged in connection with requesting and completing a video call, as described in Section 4.

4. Completed Calls and Plumber Earnings

Plumbers who provide advice through the Platform earn a payout once a video call with a customer is completed. A call is considered “completed” when the customer and plumber have connected by video and the consultation has concluded, for example because the customer has received assistance and ended the call or the call has otherwise reached its natural end. iPlumber retains a portion of the fee paid by the customer as a platform/service fee, and the remainder is paid out to the plumber according to iPlumber’s payout schedule and policies, which may be updated from time to time.

5. Incomplete or Interrupted Calls

If a video call fails to connect, is dropped due to a technical issue, or ends before any meaningful advice is provided, the customer may be eligible for a full or partial refund or credit at iPlumber’s discretion. Refund and credit requests should be submitted through the contact information provided on the Platform. iPlumber is not responsible for connectivity issues caused by the customer’s or plumber’s internet connection, device, or location.

6. Nature of Advice and No Guarantee of Results

Advice given during a video call is general guidance based on the information and visuals the plumber is able to observe remotely. It is not a substitute for an in-person inspection and does not constitute a warranty or guarantee that any repair, installation, or DIY project will be successful. Customers who attempt plumbing work based on advice received through iPlumber do so at their own risk. iPlumber and its plumbers are not responsible for damage, injury, or additional costs that result from a customer’s DIY attempt. iPlumber strongly recommends that customers stop and seek in-person, licensed assistance for any work involving gas lines, gas appliances, electrical connections, or other safety-sensitive systems, and iPlumber does not provide advice or assistance for gas piping or gas appliances.

7. Plumber Qualifications and Independent Status

Plumbers who offer advice on the Platform are independent professionals who have represented to iPlumber that they have the relevant plumbing knowledge, training, licensing, or experience required in their area. Plumbers using the Platform are not employees or agents of iPlumber. iPlumber makes reasonable efforts to verify plumber credentials but does not guarantee the accuracy, availability, or performance of any individual plumber.

8. No Appointments or Scheduling

The iPlumber service is an on-demand video call and does not involve scheduling, booking, or reserving a specific appointment time with a plumber, and does not involve dispatching a plumber to a customer’s location. Any reference elsewhere on this website or in the app to an in-person visit describes a separate, optional arrangement made directly between a customer and a plumber and is not part of, or covered by, the video call service described in these Terms.

9. Account Registration

To use iPlumber, customers and plumbers must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

10. User Conduct

You agree to use the Platform respectfully and lawfully, and not to harass, abuse, or provide false information to plumbers or customers. iPlumber may suspend or terminate access to the Platform for any user who violates these Terms or misuses the video call service.

11. Limitation of Liability

To the fullest extent permitted by law, iPlumber shall not be liable for any indirect, incidental, or consequential damages, or for any damages arising from advice given during a video call or from a customer’s DIY attempt, except where such liability cannot be excluded by law.

12. Website and App Use

The content on this website and app is provided for general informational purposes only and does not constitute professional advice on its own. We make reasonable efforts to keep information accurate and up to date but do not guarantee completeness or accuracy at all times.

13. Intellectual Property

All content on this website and app, including text, images, logos, and graphics, is the property of iPlumber or its licensors and may not be used or reproduced without prior written permission.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the contact information provided on our website.